You can reach these systems by calling the phone number associated with the product that you're having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900). 6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. In this case, a person (such as yourself) operated a computer without even knowing it! Can an absolute newbie sit down at a computer without knowing how to use one? Assuming that a computer is set up to operate on touch command - the answer is again, yes! Touch command software allows users to literally touch objects on a monitor and tell the computer what to do with a finger. If we want to use this dough to make a delicious batch of chocolate chip cookies, we would need to "accessorize" this dough with chocolate chips and a little brown sugar. If we want to use this dough into in a warm loaf of sesame seed bread on the other hand, we'd need to "accessorize" the dough with yeast and sesame seeds. It hasn't gone anywhere, but its competition with commercial software is fierce - so fierce that it tends to fall on the back burner among new computer users. This is unfortunate because shareware has so many advantages over commercial software. One of those advantages is its cost. On the whole, shareware is generally cheaper than commercial software. Today's "older" computers are perfectly capable of accommodating the needs of young PC users, and they're excellent machines for playing educational CDs, small multimedia files, or games downloaded from the Internet. And don't forget the most important role they play in a child's homework-clad life: A simple encyclopedia CD on a used computer makes excellent research tool (not to mention a rather fancy calculator! This is because the defrag program simply organizes the files in a system that makes it easier for the computer to access. (Thus cutting down on the work required to find and load them). But this method merely "relieves" the symptoms that these files induce - it doesn't attack the cause. These files need to be deleted - not "organized!