First Class Customer Service through Back Office Outsourcing There are growing numbers of companies that are already realizing the rapid growth of competition, the continuous technological advancements, and constant enhancement of different products and services in the business market. In other words, it is just essential to have its operations productive and cost-effective as well. IT employees in the U.S are perhaps already experiencing some of the effects of IT outsourcing, but the effects in the future are possibly to become more serious. Therefore, what should you do to prepare yourself? Think about the following suggestions: Do not Panic The outlook of job searches or profession changes can be a bit worrying to some IT employees. People refer to is as Knowledge Process Outsourcing (KPO) for its utilization of specialized information of a lofty echelon. Business Process Outsourcing (BPO) aid companies notably lower down their costs and expenses but still satisfy customer s demands by influencing technical expertise or skilled process sellers. This takes place when the industrialized countries with exporting jobs extend their service to developing countries. United States is one of the foreign countries that play an important role in outsourcing today. It is among those places that have the capacity to outsource because in the first place this country is highly industrialized. The process of business outsourcing refers to the act of providing another party the accountability of managing what will if not is an internal scheme or service. An insurance company for an instance, can outsource either their processing program claims or a certain bank can outsource their processing system loans. Because of this latest progress in human resources acquisition, Internet technology experts introduced the outsourcing software development for the international business paradigm. The outsourcing software development involves the transfer of software enhancement activities by a company to third party service vendors or software firms that are situated in offshore locations.