In this hacker's mind, the online service failed to do a quality job in protecting children from online smut and as retaliation, he created and distributed a virus to as many file libraries of this service as he could. His intentions were to disable the computers of the online service's users so much that they wouldn't be able to connect for days. Clicking an icon will open a tool or process a command that might also exist on a program's menu bar. Problems in this part of an interface are uncommon, however if you find yourself repeatedly clicking an icon with no results, you can correctly describe the problem by referring to the toolbar. Minimize, Restore, and Exit buttons - these three buttons are usually located on the right-most upper part of a program's interface and each allow you to minimize a program's screen, restore it to its original size, or shut down the program completely. So you should install a firewall on the computer that grants access to the computer, and then install an anti-virus and anti-spyware program on each of the remaining computers in the network. If you have files that shouldn't be shared (bank statements, credit card information, etc.), you can restrict their access in one of several ways. But when one command conflicts with another command - or when one command asks for a process or information that isn't available, the computer returns results that aren't useable. That's an error. A prime example of this kind of error is when users attempt to use software that isn't applicable for their system. Assuming that a computer is set up to operate on voice command - sure! Voice command software allows users to tell a computer what to do and the computer responds by fulfilling the user's commands. Although it's pretty new and still under development, voice directed technology has already infiltrated consumer service related systems. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you're working with a team of experienced people. 5. Support Lines. Another source for help that we shouldn't forget are the support systems of various manufacturers.