Although this software does a pretty good job of removing unwanted programs, it can leave some files behind even after a complete uninstall - files which become orphan files. And it's these orphan files that can really clutter up a hard drive and shorten the life of an otherwise, young and robust PC. In order to fix that problem, the user would have to download an updated version of the shared file (which to say the least - is not an easy thing to find or do). Sometimes, errors occur because a system doesn't have the required drivers or the drivers that are on the system are the incorrect version. Call them what you will, but their free help is immeasurable and without it, we wouldn't have some of the wonderful workarounds and unique problem solving techniques that we have today. 4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Keyboard and Mouse Options. The keyboard and mouse controls give users the option of speeding up or slowing down the movements of both of these peripherals. For those entering the United States from a foreign country, users will appreciate how Windows grants use of keyboard layouts native to their original language. Our client insisted that he should never need more than what came with his boxed product and that we were just trying "bilk" more money out of him. As computer consultants, it's our job and mission to make sure our clients are 100% satisfied when they walk out our offices. But our job is unnecessarily made harder when people don't take the time to learn about computer accessories and familiarize themselves with the limitations of store-bought computers. What Grandma doesn't realize however is that a used computer is an excellent training tool that she can use to prepare herself for something "better" in the future. We always say, "'Tis better to screw up something on an old, used machine than to screw up everything on a brand new one!